> ## Documentation Index
> Fetch the complete documentation index at: https://developers.e-cross.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Statuses

> Available order statuses in e-CROSS

| Status                       | Description                                                                                                                                                        |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| CREATED                      | Order has been created in the system. Initial state when an order is received from a sales channel.                                                                |
| APPROVED                     | Order has been approved for processing. Payment verification and fraud checks, made by the payment gateway, are complete.                                          |
| HANDLING                     | Order is released for the logistics process start.                                                                                                                 |
| REGULATORY\_CHECK\_OK        | Order passed the regulatory checks.                                                                                                                                |
| REQUIRES\_REVIEW             | Order requires manual review due to compliance issues with regulatory matters.                                                                                     |
| ON\_HOLD                     | Order processing is temporarily paused. May require manual intervention or additional verification.                                                                |
| PACKED                       | Order items have been picked and packed. This status is automatic by default, unless the merchant works with their WMS integrated to e-CROSS.                      |
| AWAITING\_DOCUMENTATION      | Order is waiting for local documentation required for shipping (e.g., Chave NFe for Brazil orders). The logistics flow resumes once the documentation is received. |
| INVOICED                     | Commercial invoice has been generated.                                                                                                                             |
| READY\_TO\_SHIP              | Logistics documents are generated and the order is ready to be shipped.                                                                                            |
| SHIPPED                      | Order has been shipped. Parcel is in transit.                                                                                                                      |
| DELIVERED                    | Order has been delivered to the recipient.                                                                                                                         |
| RETURN\_REQUESTED            | Customer requested to return one or more items from the order.                                                                                                     |
| RETURN\_APPROVED             | Order return process has approved (label generated, pickup scheduled, drop-off address defined,..)                                                                 |
| RETURN\_AWAITING\_INSPECTION | Return shipment reached the returns warehouse or fulfillment center and items are pending inspection.                                                              |
| RETURN\_FINISHED             | Order has been returned, items were inspected, and inventory can be updated in the local warehouse.                                                                |
| CANCELLED                    | Order has been cancelled and won't be fulfilled.                                                                                                                   |
| OPERATIONAL\_ISSUE           | There was an operational issue with the order, such as lost in transit, denied by customs, etc.                                                                    |