> ## Documentation Index
> Fetch the complete documentation index at: https://developers.e-cross.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Overview of e-CROSS APIs

## What is e-CROSS?

e-CROSS is a cross-border platform that enables merchants to sell their products via the Cross Border Direct to Consumer (DTC) model across multiple international sales channels:

* merchant's own e-commerce platforms, empowering them to sell to international customers
* marketplaces that use e-CROSS as the Cross Border middleware to connect international merchants with a simplified onboarding process

e-CROSS APIs enable the integration of the merchant systems (e-commerce, PIM, OMS, ERP, WMS,..) with e-CROSS to manage the merchant's products catalog, prices, inventory, orders, fulfillment, shipments, and tracking information.

## Environments

e-CROSS APIs are available in two environments:

* **Production**: The production environment is the default environment of your merchant account and is the one that process real catalog and orders.
* **Sandbox**: The sandbox environment is a test environment that you can use to test your integrations, in a safe environment, completely isolated from the production environment.

For more information on the sandbox environment, please refer to the [Sandbox environment](/guides/getting-started/sandbox) guide.

## Getting Started

To integrate with e-CROSS, follow these steps:

<Steps>
  <Step title="Authenticate">
    Obtain your access token using client credentials provided by your e-CROSS representative.
  </Step>

  <Step title="Send your catalog">
    Upload your product catalog and SKUs to e-CROSS.
  </Step>

  <Step title="Set the catalog prices">
    Update prices using either origin or destination pricing model, which one fits you better.
  </Step>

  <Step title="Keep your inventory synchronized">
    Keep inventory levels synchronized with your warehouse system.
  </Step>

  <Step title="Process orders">
    Retrieve order available to be handled and fulfill them.
  </Step>

  <Step title="Dispatch the processed orders">
    Send the processed orders to e-CROSS consolidation hub in your country and share the first mile dispatch information to e-CROSS.
  </Step>

  <Step title="Monitor the orders">
    Optionally, monitor the orders status and track the international dispatches.
  </Step>
</Steps>