> ## Documentation Index
> Fetch the complete documentation index at: https://developers.e-cross.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Order status

> How order status changes move between e-CROSS and Shopify

## Overview

Order status changes can move in both directions:

* Merchant actions: e-CROSS monitors open Shopify orders and reacts when Shopify shows cancellation or fulfillment.
* e-CROSS actions: e-CROSS updates Shopify when an e-CROSS order is shipped, delivered, or cancelled.

## Merchant actions

### Order dispatched to consolidation hub

If Shopify shows at least one fulfillment, e-CROSS treats the order as dispatched to the consolidation hub (shipping address) and this status change is propagated to the sales channel.

### Order cancellation

If Shopify shows the order as cancelled, e-CROSS cancels the order and this status change is propagated to the sales channel.

ATTENTION: cancelled orders will only be accepted by e-CROSS if the order is not dispatched yet.

## e-CROSS actions

### Shipped

When the e-CROSS order is marked as shipped (after the order is dispatched to the consolidation hub) the international tracking URL is written to the Shopify order as an additional detail named `International Tracking URL`.

### Delivered

When the e-CROSS order is marked as delivered (after it was delivered to the buyer) the Shopify order is marked as delivered.

### Cancelled

When the e-CROSS order is marked as cancelled (after it was cancelled by the sales channel) the Shopify order is marked as cancelled.