Order Statuses

Status	Description
CREATED	Order has been created in the system. Initial state when an order is received from a sales channel.
APPROVED	Order has been approved for processing. Payment verification and fraud checks, made by the payment gateway, are complete.
HANDLING	Order is released for the logistics process start.
REGULATORY_CHECK_OK	Order passed the regulatory checks.
REQUIRES_REVIEW	Order requires manual review due to compliance issues with regulatory matters.
ON_HOLD	Order processing is temporarily paused. May require manual intervention or additional verification.
PACKED	Order items have been picked and packed. This status is automatic by default, unless the merchant works with their WMS integrated to e-CROSS.
INVOICED	Commercial invoice has been generated.
READY_TO_SHIP	Logistics documents are generated and the order is ready to be shipped.
SHIPPED	Order has been shipped. Parcel is in transit.
DELIVERED	Order has been delivered to the recipient.
RETURN_REQUESTED	Customer requested to return one or more items from the order.
RETURN_APPROVED	Order return process has approved (label generated, pickup scheduled, drop-off address defined,..)
RETURNED	Order has been returned and the items are available in the local warehouse.
CANCELLED	Order has been cancelled and won’t be fulfilled.
OPERATIONAL_ISSUE	There was an operational issue with the order, such as lost in transit, denied by customs, etc.