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What is e-CROSS?

e-CROSS is a cross-border platform that enables merchants to sell their products via the Cross Border Direct to Consumer (DTC) model across multiple international sales channels:
  • merchant’s own e-commerce platforms, empowering them to sell to international customers
  • marketplaces that use e-CROSS as the Cross Border middleware to connect international merchants with a simplified onboarding process
e-CROSS APIs enable the integration of the merchant systems (e-commerce, PIM, OMS, ERP, WMS,..) with e-CROSS to manage the merchant’s products catalog, prices, inventory, orders, fulfillment, shipments, and tracking information.

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Environments

e-CROSS APIs are available in two environments:
  • Production: The production environment is the default environment of your merchant account and is the one that process real catalog and orders.
  • Sandbox: The sandbox environment is a test environment that you can use to test your integrations, in a safe environment, completely isolated from the production environment.
For more information on the sandbox environment, please refer to the Sandbox environment guide.

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Getting Started

To integrate with e-CROSS, follow these steps:
1

Authenticate

Obtain your access token using client credentials provided by your e-CROSS representative.
2

Send your catalog

Upload your product catalog and SKUs to e-CROSS.
3

Set the catalog prices

Update prices using either origin or destination pricing model, which one fits you better.
4

Keep your inventory synchronized

Keep inventory levels synchronized with your warehouse system.
5

Process orders

Retrieve order available to be handled and fulfill them.
6

Dispatch the processed orders

Send the processed orders to e-CROSS consolidation hub in your country and share the first mile dispatch information to e-CROSS.
7

Monitor the orders

Optionally, monitor the orders status and track the international dispatches.