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Overview

Once an order is shipped (order.status == "SHIPPED"), there are two ways to monitor its logistics events (trackings):
  1. Through the order’s unique Tracking Portal URL
  2. Through monitoring of the parcel’s trackings via API

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Tracking Portal URL

The tracking portal URL is a public URL that renders a web application, a.k.a. Tracking Portal, to display trackings to the buyer. This URL is integrated from e-CROSS to the sales channel when the order enters the SHIPPED status, and then the sales channel, usually, sends the link to the buyer via the “Order dispatched” email. You can find the tracking URL after the order is in SHIPPED status in:
  • order.statusHistory[status="SHIPPED"].eventData.trackingUrl

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Parcel Trackings

After an order enters the READY_TO_SHIP status, it means the parcel is ready to be physically dispatched. From this point on, you can track the individual statuses via the Get Parcel Details API.

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Identifying the Parcel ID

You can identify the parcelId via:
  • order.statusHistory[status="READY_FOR_SHIP"].eventData.parcelId

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Parcel Statuses

The parcel.status attribute gives you the macro step of the logistic route:
  • SHIPMENT_CREATED - The parcel has been created
  • SHIPPED - The parcel has been shipped
  • ARRIVED_DESTINATION_COUNTRY - The parcel has arrived in the destination country and is waiting for customs clearance
  • CUSTOMS_CLEARANCE - Parcel is in customs clearance process
  • LAST_MILE - Customs clearance completed and parcel was delivered to the last mile provider
  • DELIVERED - Parcel was delivered to the recipient
  • SHIPMENT_CANCELED - Parcel was cancelled and won’t be delivered