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Inventory Update Workflow

1

Track inventory changes

Monitor your warehouse system for inventory level changes.
2

Update inventory

Use the Update Inventory API to sync available quantities.

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Inventory types

The following inventory types are available:
  • AVAILABLE: default inventory type, indicates the available quantity of the SKU for sales.
  • DAMAGED: indicates the damaged quantity of the SKU. This is used to track the quantity of returned SKUs that can’t be sold as new.

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Warehouses

The warehouses are the physical locations where the SKUs are stocked. Each warehouse is identified by its ID. The default warehouse of the merchant has always the ID 1. Returns partners, locals to each country, have their own warehouses to give visibility of the local inventory position of each SKU.
Returns partners warehouses are automatically managed by e-CROSS and can’t be updated by the merchant.

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Best Practices

Update e-CROSS as soon as possible after inventory changes to mitigate backorder scenarios, i.e., the selling of an SKU that is not available.
Setting inventory quantity to 0 will make the SKU unavailable for purchase in connected sales channels. Ensure you update inventory levels promptly when items are restocked.