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Documentation Index

Fetch the complete documentation index at: https://developers.e-cross.tech/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

When new orders are created in e-CROSS, e-CROSS creates a Shopify order in the Shopify backoffice store, allowing you to start the order fulfillment process from your Shopify store.

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Shopify order data written by e-CROSS

e-CROSS writes these fields to Shopify:
  • Line items.
  • Customer name, email, and phone when available.
  • Billing address: customer address in the destination country.
  • Shipping address: local consolidation hub address.
  • Shipping line, when shipping cost is available.
Informational tags and additional details are also written to the Shopify order.
Only paid orders are created Shopify.

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Order currency

The Shopify order currency is the Merchant currency in e-CROSS, i.e. if the merchant currency is USD but the order was placed in Brazil using BRL as payment currency, the Shopify order currency will be USD. The value of the order is the total value paid by the customer, in the Merchant currency.
The order value paid by the customer is not the same value as the Merchant will receive after the conciliation cycle. The order value is the full value paid by the customer, containing taxes and duties, shipping costs, insurance costs, fees, etc, for accounting purposes on the Merchant side. The results report, after the conciliation cycle, contains the breakdown of each order and the net value that the Merchant will receive.

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Addresses

The Shopify order will always have billing and shipping addresses fulfilled, according to the rules below:
  • Billing address: customer address in the destination country.
  • Shipping address: local consolidation hub address. The address in the merchant country that the merchant must dispatch the order to.

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Order tags

Every Shopify order created by e-CROSS receives the following tags:
  • merchantId:<MERCHANT_ID>: tag to identify the merchant in e-CROSS.
  • e-CROSS: tag to identify orders created by e-CROSS.
  • The sales channel order ID: tag to identify the order ID in the sales channel.

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Additional details

Every Shopify order created by e-CROSS has the following order additional details:
  • Sales Channel Order: the sales channel order ID.
  • Sales Channel: the sales channel name and country.
  • Invoice Number: invoice number generated by e-CROSS.
  • Invoice URL: URL to the commercial invoice generated by e-CROSS.
  • Shipping Document: cross border shipping label generated by e-CROSS.