Skip to main content

Documentation Index

Fetch the complete documentation index at: https://developers.e-cross.tech/llms.txt

Use this file to discover all available pages before exploring further.

​
Overview

Order status changes can move in both directions:
  • Merchant actions: e-CROSS monitors open Shopify orders and reacts when Shopify shows cancellation or fulfillment.
  • e-CROSS actions: e-CROSS updates Shopify when an e-CROSS order is shipped, delivered, or cancelled.

​
Merchant actions

​
Order dispatched to consolidation hub

If Shopify shows at least one fulfillment, e-CROSS treats the order as dispatched to the consolidation hub (shipping address) and this status change is propagated to the sales channel.

​
Order cancellation

If Shopify shows the order as cancelled, e-CROSS cancels the order and this status change is propagated to the sales channel. ATTENTION: cancelled orders will only be accepted by e-CROSS if the order is not dispatched yet.

​
e-CROSS actions

​
Shipped

When the e-CROSS order is marked as shipped (after the order is dispatched to the consolidation hub) the international tracking URL is written to the Shopify order as an additional detail named International Tracking URL.

​
Delivered

When the e-CROSS order is marked as delivered (after it was delivered to the buyer) the Shopify order is marked as delivered.

​
Cancelled

When the e-CROSS order is marked as cancelled (after it was cancelled by the sales channel) the Shopify order is marked as cancelled.